Privacy Policy

This Privacy Policy is designed to help you understand how PixelCalls, Inc. ("PixelCalls," "we," "us," or "our") collects, uses, and shares your personal information, and to help you understand and exercise your privacy rights.

1. Scope and Updates to This Privacy Policy

This Privacy Policy applies to personal information processed by us, including through our websites, mobile applications, and other online or offline services (collectively, the "Services").

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time at our sole discretion. If there are any material changes, we will notify you as required by applicable law. By continuing to use our Services after these updates take effect, you agree to the revised Privacy Policy.

An Important Note

This Privacy Policy does not apply to personal information processed by our customers using our Services ("Customer Data"). Our customers’ privacy policies govern their use of Customer Data. Any questions or requests regarding Customer Data should be directed to the respective customer.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us. This may include:

A. Personal Information You Provide to Us Directly

Account Information: Name, email, phone number, business details, and other related information.

Purchases: Payment information processed by third-party payment providers.

Communications: When you contact us for support, newsletters, or other interactions.

Surveys and Feedback: Information collected from voluntary surveys or feedback requests.

Interactive Features: Data shared through social media or online forums.

Contests & Promotions: Information collected when entering sweepstakes or promotional events.

Business Development & Events: Data collected from trade shows, conferences, and strategic partnerships.

Job Applications: If applying for a job, we collect your CV, cover letter, and related information.

B. Personal Information Collected Automatically

Device & Usage Data: IP address, device identifiers, browser type, and online activity.

Cookies & Tracking Technologies: Used to analyze usage, enhance functionality, and personalize advertising.

C. Personal Information from Other Sources

Third-Party Services: Data received from integrated services, referrals, and marketing partners.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

A. Providing Our Services

Managing user accounts and profiles.

Processing transactions and customer support requests.

Facilitating scheduling, AI call handling, and lead generation features.

Enhancing security and fraud prevention.

B. Administrative Purposes

Ensuring legal compliance and enforcing our policies.

Conducting research and improving our Services.

Debugging, auditing, and operational improvements.

C. Marketing & Advertising

Sending promotional materials and offers.

Delivering personalized ads based on usage patterns.

4. How We Disclose Your Personal Information

We share personal information with:

Service Providers: Hosting, IT, and customer support vendors.

Business Partners: Joint service offerings.

Advertising Partners: Third-party platforms for personalized advertising.

Legal & Compliance: If required by law, to protect rights and prevent fraud.

Corporate Transactions: In case of mergers, acquisitions, or business restructuring.

5. Your Privacy Choices & Rights

Your rights depend on applicable laws and include:

Access & Data Portability: Request access to or copies of your personal data.

Correction & Deletion: Update or delete your personal information.

Marketing Preferences: Opt-out of marketing emails or targeted advertising.

Cookies & Tracking Controls: Adjust browser settings to manage tracking technologies.

6. International Data Transfers

We may transfer personal data internationally, ensuring compliance with applicable privacy laws.

7. Data Retention

We retain data as long as necessary for operational, legal, and compliance purposes.

8. Children's Information

Our Services are not directed to children under 18, and we do not knowingly collect personal information from minors.

9. Contact Us

For privacy-related inquiries, contact us at privacy@pixelcalls.com.

This Privacy Policy is effective as of the latest update and will be reviewed periodically to ensure compliance with evolving regulations and best practices.